POWER CONTACT CENTER
Available 24/7 including on public holidays, the Powertel Client Services Support is an entity that makes and receives calls for customer service, marketing, technical support, and other business purposes. The application domain and service scope of modern enterprises’ call center systems have been enormously expanded in terms of both connotation and denotation. Our Call Center comprises all-round customer service ideas including passive and active, incoming and outgoing calls, service and tele-sales, voice and data, VPN, internet bandwidth and Electricity prepaid queries.
Powertel has a state of the art contact center system (NGCC). With the powerful virtual call center function, the NGCC supports centralized construction and management of call center systems. The powerful NGCC entity can be divided into multiple logically independent call centers, each logical call center owning dedicated access capability, platform resources, and agent resources. The perfect sophisticated routing and queuing function implements unified routing and hierarchical service.
Powertel offers its customers a great experience – every time – across a variety of channels wherever, and whenever. Our customers now have multi-channel access to our organization. Through using intelligent contact routing technology, we can match our customers directly to the employees best suited to handle their inquiry which has improved both customer experience and staff satisfaction
Client Services Support
Toll free 888 (on 08611)
24 hour numbers: 08611 208 222/3; 0714000026/28
Main Reception: 08611370001-16