Contact Centre Support Services

Providing Seamless Customer Support

Powertel Communications provides seamless customer support through our professional but friendly staff in the Contact Centre that operates everyday including on weekends and public holidays. The Powertel Contact Support Centre is an entity that provides all-round customer service including passive and active, incoming and outgoing calls, service and tele-sales, voice and data enquiries, VPN, internet bandwidth and Powerplus prepaid electricity enquiries. The Contact Centre also assists with fault logging and fault tracking whilst providing critical network and maintenance updates to our valued customers.

Creating Virtual Contact Centres…

Powertel has a state of the art next generation contact center system (NGCC). With the powerful virtual call center function, the NGCC supports centralized construction and management of call center systems. The powerful NGCC entity can be divided into multiple logically independent call centers, each logical call center owning dedicated access capability, platform resources, and agent resources. The perfect sophisticated routing and queuing function implements unified routing and hierarchical service.

Powertel offers its customers a great experience – every time – across a variety of channels wherever, and whenever. Our customers now have multi-channel access to our organization. Through using intelligent contact routing technology, we can match our customers directly to the employees best suited to handle their inquiry which has improved both customer experience and staff satisfaction

Client Services Support

Cell: 0714 000 026

WhatsApp: 0717 205 183

Main Reception: : 0242 -780630/ 753147/8