Service Level Agreement
Powertel has developed a standard service level agreement for use with its customers who are predominantly in the ICT sector. The company has complied with SLA issues such as obligations of the parties, commercial issues, and quality of service, maintenance and fault handling procedures.
Emergency Response Procedures
Powertel has a Customer Care Centre where customer queries and faults are logged and immediately referred to the technical personnel. There will always be a technical person on a twenty-four hour shift to attend to faults and emergencies after hours. Currently the customer care center is manned during working hours and after hours the customers can access the agents on dedicated mobile numbers. Powertel has a plan to establish a twenty-four hour call center to improve efficiency of fault handling.
Download our fault report form
Who is currently enjoying our services?
- Corporations
- Educational Institutions
- Colleges
- Financial Institutions
- NGOs & Embassies
- National Telcos
- Government Institutions and Parastatals
- Health Institutions
- Pharmaceutical Companies / pharmacies
- Hospitals
- Medical aid
- SMEs
- Cross border customers
- Local Authorities
- Individuals
- Hospitality
- Churches
- Mining
- Telecommunication
- Mobile networks providers
- ISP